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Reopening FAQs

Regulated Requirements for Gyms/Facilities

The state of Tennessee and associated counties have required that all gyms and facilities abide by these regulations as part of the Phase 1 reopening:

  • Limit occupancy to 25% (Shelby County) 50% (Tipton & Fayette Counties) building occupancy.
  • Employees must wear face masks
  • Adjust equipment layout or close/restrict access to equipment as necessary to maintain at least six feet of separation between users.
  • Conduct regular and thorough cleaning of all equipment, surfaces and areas of the facility using disinfectant cleaning supplies.
  • Require customers to clean equipment with disinfectant before and after use.
  • Provide hand sanitizing stations for use upon customer entry and exit.
  • Limit workouts to 45 minutes

Reopening FAQs

Will I have to wait outside to get in for my workout?

We do not anticipate anyone having to wait for a workout. Locations that are at 50% will for sure not have to wait.  Locations that are at 25% run a low risk of having to wait. Before the Gym was closed, on a typical day, ATC saw anywhere from a 5%-15% occupancy.  

Will members have to wear facemasks?

Members are not required to wear facemasks. They are encouraged to wear facemasks, if possible. We also ask if you are coughing or sneezing, please do that into your arm.  You may also want to exit the location if you feel the need to. 

Is there going to be enough equipment to use?

Many of our locations have enough space between the equipment already. If there is a location where we did not have space before closing, we have spread equipment in those locations to allow more pieces to be utilized. There is a chance, in a few locations, that we will be alternating pieces of cardio for use until we can resume normal behavior.

What is ATC doing about cleaning?

We have been inside the clubs already, disinfecting everything we can in order to get ready for members to come back in. We will have many staff members walking around constantly wiping around the gym during the day. At the time of closing, staff will be going around and disinfecting all handles and weights around the facilities so they will be ready to go the next morning. We would like to remind all our members to follow the states suggestion to wipe down their piece of equipment before and after use. That will help keep everyone and everything in a better place for future use.

Will the locker rooms be available?

The locker rooms will be available for bathroom facilities only, during phase 1. There will be no showers or lockers available for use during phase 1. We will be keeping you informed about availability in future phases when we receive that info. Water fountains have also been prohibited by the State for use during phase 1.

With the lockers closed, can I have a gym bag on the floor?

During phase 1, a small gym bag will be allowed on the floor due to the lockers being closed. Once lockers are available for use, in a later phase, we will resume to the policy of zero bags on the floor.

When is ATC going to be 24 hours again?

We have been mandated at this time to not be 24 hours. When the regulations allow us to return to a 24-hour business, we will resume as such.

Are smart starts available during this time?

We will not be conducting smart starts until a later phase.

What should I expect when I come into ATC during phase 1?

You will still scan your key card.

Temperatures will be taken of every member before entering.

If you have temperature of 100.4 or above, you will be asked to leave and come back when your temperature has decreased for a 24-hour period.

Each member will be asked if they have had contact with someone who has been tested positive for COVID-19 over the last two weeks.

What are the operating hours at this time?

Monday – Thursday 6AM-10PM

Friday 6AM – 8PM

Saturday – Sunday 8AM-8PM

I have a question about my billing.

We have aligned our billing to resume so that no member is out any time that they have paid for and was owed to them. If you have any additional questions about billing, we would like to direct you back to your home location to speak with someone directly.